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WhatsApp Contact Management and Smartlist in Stack

Discover how to efficiently manage your contacts' WhatsApp status using Stack's new feature, designed to enhance your communication strategies and boost message deliverability.

Table of Contents​

Introducing the "Valid WhatsApp" Field​

The "Valid WhatsApp" field is a new addition at the contact level in Stack, helping you identify which contacts have active WhatsApp numbers. This feature ensures smoother and more targeted communication by confirming the WhatsApp status of your contacts.

Understanding the "Valid WhatsApp" Field​

The "Valid WhatsApp" field provides three possible statuses:

  1. Is Valid: The contact's phone number is active on WhatsApp, allowing successful message delivery.
  2. Is Invalid: The phone number is not available on WhatsApp, meaning messages cannot be delivered.
  3. Is Not Validated: The system hasn't confirmed the number's status on WhatsApp yet, indicating further validation might be needed.

How to Use This Feature​

With the "Valid WhatsApp" filter, you can:

  • Ensure messaging is directed only to active WhatsApp users.
  • Avoid sending messages to inactive numbers, reducing delivery failures.
  • Identify numbers requiring further validation before messaging.

This enhances message deliverability and engagement with your contacts.

Updating the Valid WhatsApp Field​

The "Valid WhatsApp" field updates automatically based on specific interactions:

  1. Successful Message Delivery: The status updates to "Is Valid".
  2. Failed Delivery or Meta Issues: The status changes to "Is Invalid".
  3. Contact-Initiated Message: The status updates to "Is Valid", confirming active engagement.
  4. No WhatsApp Conversation: The status remains "Not Validated" until further interaction.

Utilizing the Valid WhatsApp Field​

Filter Contacts Efficiently​

Use the filter options to segment contacts by their WhatsApp status. For targeted outreach, focus on contacts marked as "Is Valid".

Smartlist Optimization​

Enhance your Smartlists by incorporating the "Valid WhatsApp" field, allowing for tailored communication strategies.

Enhanced Insights​

Gain insights into the responsiveness and engagement levels of your WhatsApp contacts.

Adding the Valid WhatsApp Column​

  1. Navigate to the Contacts tab.
  2. Click on Columns and select Valid WhatsApp.

Creating a Smartlist Excluding Invalid WhatsApp Contacts​

  1. Go to the Contacts page and click on More Filters.
  2. Search for Valid WhatsApp.
  3. Select Is Valid and click Apply.
  4. Choose the OR condition and select Is Not Validated.
  5. Click Save as Smart List and name your smartlist.

This smartlist updates dynamically as contacts become active or inactive on WhatsApp. Use it to send targeted WhatsApp campaigns.

FAQs​

Q: How often are these fields updated?
A: The fields update in real-time based on interactions and message delivery outcomes.

Q: Can I manually update the WhatsApp status of a contact?
A: No, the system automatically updates the status based on user interactions and message delivery results.

Q: What is the "Valid_WhatsApp" field?
A: It's a feature that indicates whether a contact's phone number is registered and active on WhatsApp.

Q: What do the different "Valid_WhatsApp" values mean?

  • Valid: The contact has an active WhatsApp account.
  • Invalid: The contact's number is not on WhatsApp.
  • Not Validated: The system hasn't confirmed the number's status yet.

Q: Can I filter my contacts based on their WhatsApp status?
A: Yes! Use the "Valid WhatsApp" filter to view contacts you can reach on WhatsApp.