Skip to main content

WhatsApp Business Profile Management in Stack

We're excited to introduce the WhatsApp Business Profile Management feature in Stack, designed to enhance your business's presence and customer engagement.

Your WhatsApp Business profile picture is a key visual element of your brand identity. Keeping it updated ensures your business maintains a professional and engaging appearance. This guide will walk you through updating your profile picture on WhatsApp Business.

Table of Contents​

How to Update Your WhatsApp Profile Picture​

  1. Navigate to Settings:

    • Go to Settings > WhatsApp > Numbers.

  2. Access Profile Update:

    • Click on the three dots under Actions and select Update Business Profile.

  3. Upload Your Image:

    • Click to upload your new profile picture.

  4. Save Your Changes:

    • Under Display Image, click to upload and then hit Save.

Note: The WhatsApp Business API client will scale and crop your uploaded profile photo to a square with a maximum edge of 640px and a maximum size of 5MB. It's recommended to use images of 640x640 pixels to avoid any resizing issues.

How Customers View Your Profile​

Customers can easily view your business profile by clicking on your business's name or number in a conversation thread. This feature ensures they always have the most current information about your business at their fingertips.

FAQs​

Q: Why is it important to update my WhatsApp Business profile picture?

Your profile picture is the first visual impression customers have of your brand. Keeping it updated ensures your business profile appears professional and accurately reflects your brand identity.

Q: What are the recommended dimensions and file size for my profile picture?

Meta recommends using images that are square with a maximum edge of 640px and a maximum file size of 5MB. An image size of 640x640 pixels is ideal to prevent resizing issues.

Q: Why does the profile picture matter?

Your WhatsApp Business profile allows you to add publicly viewable information about your company, such as your business name, address, category, description, email address, and website. This comprehensive profile helps customers easily understand who you are and what you offer, fostering trust and encouraging engagement.