WhatsApp Bulk Action in Stack
Effortlessly launch large-scale WhatsApp campaigns with Stack's Bulk Action feature and gain valuable insights through open and delivery rate tracking.
Table of Contents
How to Send Bulk WhatsApp Messages
Step 1:
Select all the contacts you wish to send a WhatsApp template to. You can also create smart lists to send messages to everyone at once.
Step 2:
Click on the WhatsApp icon to initiate a Bulk Send.
Step 3:
Choose the WhatsApp template you want to send. Add an action name for future reference and to check campaign statistics.
Note: Only approved templates will be visible under "Select WhatsApp templates".
Step 4:
Monitor the progress of your campaign.
Step 5:
Review the campaign statistics to evaluate performance.
Important: Ensure you do not exceed the message limit set by Meta on your WhatsApp number when triggering a Bulk WhatsApp action. Make sure the selected contacts are within the 24-hour messaging limit.
Campaign Statistics Explained
- Total: The total number of contacts for which the bulk action was performed.
- Pending: Contacts for which the WhatsApp message is yet to be triggered.
- Sent: The total count of contacts to whom WhatsApp messages have been sent.
- Delivered: Contacts who received the WhatsApp message.
- Read: Contacts who read the WhatsApp message.
- Error: Contacts where an error occurred, such as not being on WhatsApp, template blacklisting, or account blocking on Meta.
- Skipped: Contacts skipped from the bulk action, possibly due to DND settings or missing phone numbers.
FAQs
Q: What happens if my Meta Messaging Limit is breached during an ongoing WhatsApp bulk action?
A: The bulk action will display an error for contacts where the messaging limit was breached.
Q: What is the rate limit for sending WhatsApp bulk messages on Stack?
A: WhatsApp messages are sent at a rate of 1000 messages per hour.
Q: What is the Meta Messaging Limit?
A: Messaging limits on Meta control the maximum number of new, business-initiated conversations you can start with customers within a 24-hour rolling period.
Q: What happens if my Tier Quota is complete?
A: Once your Tier Quota is complete, you cannot initiate additional business conversations until the quota resets.
Q: How can I check my current messaging limits?
A: You can check your current messaging limits on Meta by navigating to WhatsApp Manager > Overview Dashboard > Insights tab.
Q: What is a quality rating, and how does it affect my messaging limit?
A: Your quality rating reflects how well customers receive your messages over a 7-day period. Factors like user blocks and reports impact this rating. A "Low" quality rating can decrease your messaging limit.
Q: How to maintain a High Quality Rating?
- Ensure messages comply with the WhatsApp Business Policy and Commerce Policy.
- Only send messages to users who have opted in to receive them.
- Personalize messages to be highly relevant and useful.
- Avoid sending too many messages daily; focus on content and length optimization.