Troubleshooting a Restricted WhatsApp Business Account

If your WhatsApp Business account is restricted, you won't be able to send or respond to messages temporarily. This restriction might occur for security reasons or if WhatsApp identifies activities that don't comply with its policies.

Why Is My WhatsApp Business Account Restricted?

Your account could be restricted due to:

• Violation of WhatsApp Business Terms of Service
• Non-compliance with WhatsApp Business Messaging Policy
• Activities not following the WhatsApp Commerce Policy

If you suspect your account was restricted by mistake, you can request a review.

How to Request a Review for Your Restricted Account

Follow these steps to request a review of your restricted WhatsApp Business account:

Step 1: Access Business Support Home

1. Go to Business Support Home.
2. Scroll down and locate your restricted WhatsApp Business account.

Step 2: Request a Review

1. Click on Request Review.
2. Check the box to confirm you are a real person.

Step 3: Verify Your Identity

1. Enter your mobile phone number.
2. Choose to receive a confirmation code via SMS or WhatsApp.
3. Enter the received code and click Continue.
4. If you do not receive a code, click Get another code.

Step 4: Upload Your Photo ID

1. Upload a valid photo ID, such as a passport, driver’s license, or other official identification.
2. This is required to verify that the account belongs to you.
3. WhatsApp ensures your personal information remains secure.

Step 5: Submit Your Request

1. Click Continue to complete the request.
2. A confirmation message will indicate that your request has been submitted.

What Happens Next?

• WhatsApp aims to review and respond within 48 hours, though it may take longer in some cases.
• Until the review is complete, your account will remain restricted, and you won't be able to send or receive messages.
• If your appeal is approved, your WhatsApp Business account will be restored. If not, WhatsApp will provide reasons for the restriction.

FAQ

1. What does it mean when my WhatsApp Business account is restricted?

   A restricted account means you cannot send or respond to messages. This may occur due to security reasons or non-compliance with WhatsApp policies.

2. Why was my WhatsApp Business account restricted?

   Your account might be restricted due to violations of the WhatsApp Business Terms of Service, non-compliance with messaging policies, or activities not adhering to the commerce policy.

3. How can I check if my WhatsApp Business account is restricted?

   Visit Business Support Home. If your account is restricted, you will see a notification indicating the restriction.

4. Can I request a review if I believe my account was mistakenly restricted?

   Yes, you can request a review if you think your account was restricted in error.

5. How do I request a review for my restricted WhatsApp Business account?

   • Go to Business Support Home.
   • Locate your restricted account.
   • Click on Request Review and confirm you are a real person.
   • Enter your mobile phone number to receive a confirmation code.
   • Enter the code and click Continue.
   • Upload a valid photo ID.
   • Submit the request and wait for WhatsApp’s response.

6. What happens after I submit the review request?

   WhatsApp will review your request and typically respond within 48 hours. If approved, your account will be restored. If not, reasons for the decision will be provided.

7. Can I still use my WhatsApp Business account while waiting for review?

   No, while under review, your account remains restricted, meaning you cannot send or receive messages.

8. How long does it take for WhatsApp to review my request?

   The review process usually takes up to 48 hours, but it may take longer in some cases.

9. What type of photo ID do I need to submit for verification?

   You need to upload an official photo ID, such as a passport, driver’s license, or other government-issued identification.

10. Will my personal information be secure when I submit my ID?

    Yes, WhatsApp ensures the security of your personal information and follows strict privacy guidelines to protect your data.

11. What should I do if my review request is denied?

    If your request is denied, WhatsApp will provide a reason for the decision. You may need to review WhatsApp’s policies and make necessary adjustments before appealing again.