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WhatsApp Media Templates Now Available on Stack Mobile Apps

We're thrilled to introduce a fantastic new feature to our Stack Mobile Apps: WhatsApp Media Template Support! Now, you can send media-rich WhatsApp messages directly from your mobile app using pre-approved templates.

What's New​

You can now use the following WhatsApp media templates:

  • Text
  • Images
  • Videos
  • Files
  • Location Sharing

How It Works​

  1. Open your Stack mobile app and select your desired sub-account.
  2. Navigate to the Conversations section and start a new WhatsApp conversation or continue an existing one.
  3. Choose the appropriate template type (Text, Image, Video, File, or Location).
  4. Finalize your content and hit send—it's that simple!

Why This Matters​

  • Enhance Communication: Engage with your customers through richer, more dynamic messages while on the go.
  • Save Time: Utilize pre-approved templates to streamline your messaging, even when you're away from your desktop.
  • Boost Efficiency: Simplify mobile support, sales, and follow-ups via WhatsApp.

Frequently Asked Questions (FAQ)​

Q1: Do I need to update my app to access this feature?

A: Yes, ensure your Stack app is updated to the latest version to access this feature.

Q2: What media types are supported in WhatsApp templates?

A: You can use text, images, videos, files, and locations in your media templates directly from the mobile app.

Q3: Can I create or edit templates in the app?

A: No, template creation and approval are managed via the web platform. The mobile app allows you to send pre-approved templates.

Q4: Will my previous templates work on the mobile app?

A: Yes, all existing approved media templates are available for use on mobile.

Q5: Is this feature available for all users in a sub-account?

A: Yes, both admins and users with access to the sub-account can send WhatsApp media templates via mobile.