Skip to main content

How to Fix a Restricted WhatsApp Business Account in Stack

If you find that your WhatsApp Business account has been restricted, you won't be able to send or reply to messages. This restriction typically occurs when an account does not adhere to WhatsApp’s policies.

Why Was Your Account Restricted?​

Your account may face restrictions for the following reasons:

  • Violation of WhatsApp’s Business Terms of Service.
  • Non-compliance with WhatsApp’s Messaging or Commerce policies.

If you believe your account was restricted by mistake, you can request a review.

How to Request a Review for a Restricted Account​

To request a review of your restricted account, follow these steps:

  1. Navigate to Business Support Home in your WhatsApp Business Manager.
  2. Locate your restricted account and click on it.
  3. Select Request Review on the right side of the page.
  4. Verify your identity by checking the confirmation box.
  5. Enter your mobile number to receive a confirmation code via SMS or WhatsApp.
  6. Enter the received code on the next screen and click Continue.
  7. Upload an official photo ID (such as a passport, driver’s license, or any government-issued ID) to verify your identity.
  8. Click Continue to submit your request.

What Happens Next?​

Once your request is submitted, you will receive a confirmation message. WhatsApp aims to review your request within 48 hours, though it may take longer in some cases. During this review period, your account will remain restricted, and you will not be able to send or receive messages.

FAQ​

How long does the review process take?​

WhatsApp typically reviews requests within 48 hours, but it may take longer in some instances.

Will my account remain restricted during the review process?​

Yes, your account will stay restricted until the review is complete. You will not be able to send or receive messages during this time.

What should I do if my review request is denied?​

If your request is denied, carefully review WhatsApp’s policies to understand the reason for the restriction. Make the necessary changes and consider submitting another appeal.

How can I avoid future restrictions on my WhatsApp Business account?​

To prevent future restrictions, ensure your business complies with WhatsApp’s policies by:

  • Sending messages that align with WhatsApp’s Messaging Policy.
  • Avoiding spam or misleading content.
  • Ensuring all business activities adhere to the Commerce Policy.