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How to Cancel Your WhatsApp Subscription in Stack

If you need to cancel your WhatsApp subscription in Stack, follow these steps to ensure a smooth process.

Steps to Cancel Your Subscription​

  1. Navigate to Settings: Start by opening your Stack account and heading to the Settings menu.
  2. Access WhatsApp Settings: Click on the WhatsApp section. Then, tap on the three dots in the top-right corner.
  3. Select Cancel Subscription: From the dropdown menu, choose "Cancel Subscription."
  4. Proceed to Cancellation: Click on "Proceed to Cancellation."
  5. Provide a Reason: Select a reason for your cancellation from the provided options.
  6. Finalize Cancellation: Tap "Cancel Subscription" to complete the process.

Frequently Asked Questions​

Where can I find the option to cancel my subscription?​

You can find the cancellation option under Settings > WhatsApp > Three dots menu > Cancel Subscription.

Will I receive a confirmation after canceling my subscription?​

Yes, once you complete the cancellation process, you will receive a confirmation message indicating that your subscription has been successfully canceled.

What happens after I cancel my WhatsApp subscription?​

After cancellation:

  • You will no longer incur charges for the subscription.
  • Your WhatsApp Business services might be limited or disabled, depending on your previous plan.
  • Access to certain WhatsApp Business features may be lost.

Can I reactivate my subscription after canceling it?​

Yes, you can reactivate your subscription at any time. Simply go to Settings and select a new plan to resume using WhatsApp Business services.

Do I need to provide a reason for cancellation?​

Yes, providing a reason is part of the cancellation process. You will be prompted to select a reason before confirming your cancellation.

Will I receive a refund if I cancel my subscription?​

A prorated refund will be issued based on the number of unused days remaining in your subscription period. Expect the refund within 7-8 working days.

How to Cancel Your WhatsApp Subscription Before Integration​

If you've subscribed but haven't completed the integration, you can still cancel:

  • Go to the WhatsApp section.
  • Click on the three-dot menu (⋮).
  • Select “Cancel Subscription” from the dropdown.
  • Confirm the cancellation when prompted.

Will I lose my templates or data if I cancel and later resubscribe to WhatsApp?​

No, canceling your WhatsApp subscription will not delete your existing templates or data. All your approved message templates, WhatsApp Business Account (WABA) settings, and historical data will remain intact. When you resubscribe, you can access and use the same templates without needing to reapply for approval. However, you won't be able to send messages until your subscription is active again.